salt gang shipping

We want to make sure your order gets to you quickly, safely, and with no fuss.

Here’s how we handle shipping:

Packing & Sending

  • We pack and send orders within 1–3 business days of receiving payment.

  • If you order on a weekend or public holiday, we’ll get it on its way the next business day.

Delivery Times

  • We ship all across Australia!

  • Standard delivery usually takes 3–7 business days, depending on where you live.

  • Need it faster? Express options may be available at checkout.

Shipping

  • Please let us know if you prefer a particular service eg AUSPOST.

  • Shipping is flat rate, and we offer free shipping over certain amounts as advertised.

Tracking Your Order

  • Once we book it to be sent, we’ll email you with tracking details so you can follow its journey.

Notes

  • Please double-check your delivery address when placing an order — it helps avoid delays.

  • If something goes wrong (like a damaged parcel or unexpected delay), just get in touch with us at saltgangau@gmail.com within 7 days and we’ll sort it out.

  • Please let us know if you made a mistake while making your order, we’re here to help!

International Orders

  • Right now, we only ship within Australia, but keep an eye out very soon for exciting international news!!

terms and conditions

Welcome to Salt Sang! By purchasing our products or using our website, you agree to the following terms and conditions.

About Us

We’re a proudly Australian-owned condiment company, bringing flavour to kitchens around the country. Our products are made with care, and we want you to enjoy them with confidence.

Orders

  • All orders are subject to availability.

  • We reserve the right to refuse or cancel an order if an item is out of stock, mispriced, or if we suspect misuse of our services.

  • Once an order has been placed, you’ll receive a confirmation email.

Prices & Payment

  • All prices are listed in Australian dollars (AUD) and include GST where applicable.

  • We accept major payment methods offered at checkout.

  • Prices may change from time to time, but any changes won’t affect orders already confirmed.

Shipping

  • We ship Australia-wide.

  • Processing times are generally 1–3 business days, with delivery times depending on your location.

  • Full details are available in our Shipping Policy.

Returns & Refunds

  • Because our products are food items, we generally cannot accept returns.

  • If your order arrives damaged, faulty, or incorrect, please contact us within 7 days so we can make it right.

  • Refunds or replacements are handled on a case-by-case basis, but we will make it right.

Allergens & Product Information

  • We do our best to provide accurate ingredient and allergen information.

  • It’s your responsibility to check labels carefully before consuming our products.

Intellectual Property

  • All content on our website — including images, logos, and product descriptions — belongs to us and cannot be used without permission.

Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for any indirect loss or damage arising from the use of our products or website.

  • Our goods come with guarantees under Australian Consumer Law that cannot be excluded.

Privacy

  • We respect your privacy and handle your personal information in line with our Privacy Policy.

Changes to these Terms

  • We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

Contact Us

Got a question? Reach out at saltgangau@gmail.com — we’re here to help!

privacy policy

At Salt Gang, your privacy matters to us. We only collect the information we need to serve you better, and we’ll never sell or misuse your details.

1. What Information We Collect

When you shop with us, we may collect:

  • Your name and contact details (like email, phone, and delivery address).

  • Payment details (processed securely through our payment partners — we don’t store your card numbers).

  • Order history, so we can keep track of what you’ve purchased and help with any issues.

  • Optional information you share with us (like feedback or product reviews).

2. How We Use Your Information

We use your details to:

  • Process and deliver your orders.

  • Send you order updates and tracking info.

  • Improve our products and customer experience.

  • Occasionally, send you special offers or news (if you’ve opted in to marketing).

3. Sharing Your Information

  • We only share your information with trusted partners (like couriers and payment providers) so your orders can be fulfilled smoothly.

  • We never sell your personal details to anyone.

4. Marketing & Communication

  • If you subscribe to our mailing list, you may receive emails about new products, promotions, or updates.

  • You can unsubscribe anytime by clicking the link in the email or contacting us directly.

5. Keeping Your Information Safe

  • We take reasonable steps to protect your information with secure systems and trusted third-party services.

  • While no system is 100% perfect, we work hard to keep your details safe.

6. Cookies & Website Use

  • Like many websites, we use cookies to improve your browsing and shopping experience.

  • Cookies help us remember your preferences and see what’s working on our site. You can adjust cookie settings in your browser anytime.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections if any details are inaccurate.

  • Opt out of marketing communications.

8. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about your privacy, please get in touch at saltgangau@gmail.com